Cancellations for coffee orders will be considered only if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.
Returns and Refund Policy
We are proud of the coffee we sell and hope that you like it as much as we do. However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 3 days of shipment on [email protected] for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:
- Your name Date of purchase
- The items you would like refunded
- The reason for the return (optional, but we’ve love to use your feedback to improve our products)
- All brewing equipment can only be refunded if it is returned back to us in new and unused condition
- Refunds for coffee subscription purchases will be on prorated based on the number of shipments remaining
- Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank
- For brewing equipment warranty repair claims, the customer will be responsible for delivering the machine to our shop in Abu Dhabi. We will cover the delivery back to you.